Answer a few questions about how you ship and take returns, and get policy pages written in plain words that set honest expectations, which cuts "where is my order" emails and chargebacks.
Answer a few questions about how you ship and take returns, and get a shipping policy, a returns and refunds policy and FAQ answers in plain words, ready to edit and paste into your shop.
01
Shipping policy
Processing time, delivery time, tracking and what happens when a parcel is late.
02
Returns and refunds
The window, who pays return shipping, the condition items must be in, and how refunds are paid.
03
FAQ answers
The questions customers ask most, answered the same way your policies do.
04
What to check
Points to check against consumer law where your customers live.
- 1
Fill in your details
Where you sell, how long things take and your returns rules.
- 2
Fill in the brackets
Anything in [brackets], like your contact email, is yours to add.
- 3
Publish and link
Put them on their own pages and link them in the footer and near the buy button.
Clear and honest
Real delivery times and a clear returns route: fewer "where is my order" emails.
Brackets left
Fill in every [bracket] before publishing.
Promises you can't keep
If your supplier can't meet the delivery time, change the policy, not the facts.
Most disputes start with a surprised customer. Honest delivery times and a simple returns process, written where people can find them, cut support emails and give you evidence when a dispute does happen.
About the store policy writer.
No. It's a clear starting point. Consumer law differs by country; the EU and UK, for example, give 14 days to cancel most online orders.