Zelvorm Assist · feature
When the customer asks for a person, is upset, needs something done or the agent isn't sure.
The chat goes to your team when the customer asks for a person or uses one of your words (human, complaint, refund…), when they're upset, when something needs doing (a refund, an order change, an account problem), when it's urgent, or when the agent can't answer from your knowledge. The customer is told, asked for their email if you want, and your team gets a notification (and an email if you set one). The AI stops answering in that chat once a person has it.
How to use it
- 1Settings → words that send a chat straight to a person, and who to email.
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