Zelvorm Assist · feature
Every chat with its topic, mood, priority and summary, and replies the AI drafts from your knowledge.
The inbox shows chats that need you, that the AI is handling, that wait on the customer and that are solved. Each has the topic, mood and priority the AI set, a summary on request, an owner and a status. Draft with AI writes the next reply from your knowledge and saved replies (tell it what you want to say, like 'refund approved, 5 days'); you edit and send it into their chat, and by email if they left one. Internal notes stay inside the team.
How to use it
- 1Inbox → open a chat → Draft with AI → Send, or Send and solve.
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