01
Backups that don't work
Backups exist on paper, but nobody has ever tested restoring one.
11 · Maintenance & Support03 of 06
Daily off-site backups, tested restores and a written plan for when things go wrong.
Hacks, accidental deletions, failed updates and hosting outages happen to every kind of business. With proper backups and a tested recovery plan, they cost you an hour instead of a week. We set up and test both, so you know exactly how you'd recover.
- Off-site backups
- Daily
- Off-site backups
- Restores, not just backups
- Tested
- Restores, not just backups
- Written recovery plan
- 1
- Written recovery plan
Backup completed
Restore tested
Off-site copy
Recovery plan ready
Daily backupsOff-site storageDatabase backupsFile backupsTested restoresRecovery planHack recoveryPoint-in-time restoreDaily backupsOff-site storageDatabase backupsFile backupsTested restoresRecovery planHack recoveryPoint-in-time restore
Sound familiar?
The problems we hear most often before someone asks us about backups & disaster recovery.
02
Backups in the same place
Backups stored on the same server disappear along with the site.
03
No plan when it happens
When the site goes down, nobody knows who to call or where to start.
What's included
01
Automated backups
Files and databases backed up daily, more often for busy stores.
02
Off-site copies
Backups stored separately from your hosting, so they survive server failures.
03
Retention
Several versions kept, so you can go back to before a problem started.
04
Restore tests
Regular test restores to prove backups actually work.
05
Recovery plan
A written plan: who does what, in what order, with contact details.
06
Hack clean-up
If the worst happens, we clean up, restore and harden the site.
How we do it
You follow every step live in Mission Control, your project dashboard: tasks, files, approvals and a launch forecast.
- 1
Assess
Current backups, hosting and risks reviewed.
- 2
Set up
Automated, off-site backups configured.
- 3
Test
A full restore tested and timed.
- 4
Document
A recovery plan written and shared.
Daily
Off-site backups
Tested
Restores, not just backups
1
Written recovery plan
Built for
Who this is for.
Online stores and booking sites
Sites with frequent content changes
Businesses that have been hacked before
Anyone unsure whether their backups work
Tools we useVercelCloudflareSentryUptimeRobotWP Rocket
Questions
Backups & disaster recovery, answered.
Something else on your mind? Ask the Zelvorm Concierge in the corner, or talk to the team.
As often as it changes. Daily suits most business sites; busy stores may need more frequent database backups.
More in Maintenance & Support
The rest of the toolkit.
- 01Updates & security patchingUpdates tested on staging first, then applied safely, so security never costs you uptime.
- 02Uptime & performance monitoringRound-the-clock uptime, speed and error monitoring, with alerts that reach someone who can fix it.
- 03Support tickets with SLAsA simple way to ask for help, guaranteed response times and every request visible in your dashboard.
- 04Monthly improvement hoursA monthly block of design and development time, spent on the changes that matter most.
- 05Hosting managementThe right hosting for your site, set up, secured, monitored and managed by our team.
From the Journal
Read before you decide.
Maintenance & SupportWebsite Security Basics for Small Businesses
Most website attacks aren't targeted; they're automated. The security basics every small business site needs: updates, logins, backups, HTTPS, forms and a plan for when things go wrong.
6 Nov 2026 · 4 min read
Maintenance & SupportWebsite Handover Checklist: What You Should Get at Launch
Before your agency hands over a new website, make sure you get the logins, ownership, code, documentation and training you need. A complete website handover checklist.
6 Nov 2026 · 4 min read
Maintenance & SupportHow Often Should You Update Your Website? A Maintenance Checklist
A website isn't a one-time project. Here's a realistic maintenance schedule covering security, content, and performance — and what breaks without it.
19 May 2026 · 4 min read
Next in Maintenance & Support
Support tickets with SLAs
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