01
Requests lost in email
Requests sent to one person's inbox get missed when they're busy or away.
11 · Maintenance & Support04 of 06
A simple way to ask for help, guaranteed response times and every request visible in your dashboard.
When something breaks or needs changing, you shouldn't have to chase. Our support desk gives you one simple way to raise requests, agreed response times by priority, and full visibility of progress in your Mission Control dashboard, from first report to fix.
- Average response
- 24h
- Average response
- Priority levels, from critical to scheduled
- 4
- Priority levels, from critical to scheduled
- Of requests visible in your dashboard
- 100%
- Of requests visible in your dashboard
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Source · Ticket logged Fixed within the SLA
Ticket systemResponse time SLAsPriority levelsBug fixesChange requestsDashboard visibilityEmail and portalMonthly summaryTicket systemResponse time SLAsPriority levelsBug fixesChange requestsDashboard visibilityEmail and portalMonthly summary
Sound familiar?
The problems we hear most often before someone asks us about support tickets with SLAs.
02
No idea when it'll be fixed
Without agreed response times, you're left chasing for updates.
03
Everything is urgent
Without priorities, small tweaks and critical bugs wait in the same queue.
What's included
01
One place to ask
Raise requests through your dashboard or by email, with nothing lost.
02
Agreed SLAs
Response and resolution targets by priority, written into your plan.
03
Priority triage
Critical issues jump the queue; small changes are scheduled sensibly.
04
Clear updates
Progress visible in your dashboard, with updates at each step.
05
Root-cause fixes
Recurring problems fixed properly, not patched over and over.
06
Monthly summary
Requests raised, resolved and response times, in your report.
How we do it
You follow every step live in Mission Control, your project dashboard: tasks, files, approvals and a launch forecast.
- 1
Agree SLAs
Priorities and response times defined for your business.
- 2
Raise
You log a request in the dashboard or by email.
- 3
Resolve
We triage, fix and keep you updated.
- 4
Review
Monthly summary and improvements to prevent repeats.
24h
Average response
4
Priority levels, from critical to scheduled
100%
Of requests visible in your dashboard
Built for
Who this is for.
Businesses without in-house developers
Teams with regular change requests
Companies needing guaranteed response times
Organisations with several sites or apps
Tools we useVercelCloudflareSentryUptimeRobotWP Rocket
Helpful extras
Try it yourself, or see what's built in.
Questions
Support tickets with SLAs, answered.
Something else on your mind? Ask the Zelvorm Concierge in the corner, or talk to the team.
A service level agreement: the response and resolution times we commit to for each priority level, written into your plan.
More in Maintenance & Support
The rest of the toolkit.
- 01Updates & security patchingUpdates tested on staging first, then applied safely, so security never costs you uptime.
- 02Uptime & performance monitoringRound-the-clock uptime, speed and error monitoring, with alerts that reach someone who can fix it.
- 03Backups & disaster recoveryDaily off-site backups, tested restores and a written plan for when things go wrong.
- 04Monthly improvement hoursA monthly block of design and development time, spent on the changes that matter most.
- 05Hosting managementThe right hosting for your site, set up, secured, monitored and managed by our team.
From the Journal
Read before you decide.
Maintenance & SupportWebsite Handover Checklist: What You Should Get at Launch
Before your agency hands over a new website, make sure you get the logins, ownership, code, documentation and training you need. A complete website handover checklist.
6 Nov 2026 · 4 min read
ConsultingHow to Choose a Web Design Agency: 15 Questions to Ask
Choosing a web design agency is a big decision. Ask these 15 questions about process, ownership, pricing, SEO, support and results to compare agencies and avoid costly mistakes.
6 Nov 2026 · 4 min read
Maintenance & SupportHow Often Should You Update Your Website? A Maintenance Checklist
A website isn't a one-time project. Here's a realistic maintenance schedule covering security, content, and performance — and what breaks without it.
19 May 2026 · 4 min read
Next in Maintenance & Support
Monthly improvement hours
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contact@zelvorm.com · Avg. response under 24h